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Payment

We offer the following payment methods to ensure that shopping at the Kiteshop.at online store is both secure and convenient. We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially.
 

Shipping

Kiteshop.at ships to to all European Union countries. We offer various shipping options depending on the shipping country.
 

Delivery & Returns

Kiteshop.at will gladly accept any merchandise purchased from the Kiteshop.at Online Store, free of charge, in-store and online. To receive free return shipping, you must use the prepaid UPS domestic return shipping label included with your order. The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the Kiteshop.at online store. Returns made within 30 days of the purchase date will be eligible for a full refund to the original form of payment.
 

Cancellation & Changes

To cancel an order after it has been submitted, please contact the Kiteshop.at customer service center immediately either by calling 
+43 (0) 676 8410 2411 or emailing [email protected].
 
If the order has not yet been processed, a customer service representative will be able to cancel your order and refund your credit card for the full amount. If the order has already been processed and you would still like to cancel your purchase, please follow the return instructions after receiving your package.
 

Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS) ready. You can find the platform under https://webgate.ec.europa.eu/odr/
 
In case your question was not answered by our help section, you can contact us via mail at [email protected] or telephone.